Your privacy is our responsibility

Introduction and Purpose of the Policy

84bd is a trusted online gaming platform in Bangladesh. We take the privacy of our users seriously. Through this privacy policy, we aim to make clear what kind of information we collect when you use 84bd's website or services, why we collect it, and how that information is kept secure.

Our primary goal is to ensure the security of your personal information and to help you maintain control over it. We use SSL encryption and modern security technology to keep your data protected. Your information is a trust placed with us — a responsibility we fulfil with great care.

This policy applies to all of 84bd's digital services, including our website, mobile version, and any associated digital channels. If you have any questions or concerns, you can contact our support team at any time.

What Information We Collect

Various types of information may be collected when you create an account and use services on 84bd. This information falls into two categories:

a) Information you provide directly:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Bangladeshi National ID or passport details (for identity verification)
• Payment method details for deposits and withdrawals (bKash, Nagad, Rocket, or bank transfer)
• Messages or information you provide when contacting the support team

b) Automatically collected information:

• IP address and device type
• Browser type and version
• Time and duration of page visits
• Technical information related to cookies and sessions
• Login history and gaming activity logs (to ensure responsible gaming)

Purpose of Data Collection

We collect and use your information only for legitimate and specific purposes. 84bd never collects unnecessary or excessive information. The main purposes for which we use your information are as follows:

• Creating, verifying, and managing accounts
• Processing financial transactions and confirming deposits and withdrawals
• Preventing fraud and maintaining platform security
• Following responsible gaming policies and ensuring user protection
• Providing customer support and resolving issues
• Improving platform quality and identifying technical problems
• Fulfilling applicable legal obligations
• Personalising your preferences and gaming experience

Data Protection and Security Measures

84bd gives the highest priority to the protection of your information. We use industry-standard security technology:

• SSL Encryption: All data transfers are encrypted via SSL protocol, keeping them protected from third-party surveillance.
• Secure Servers: Your information is stored on secure, modern servers where unauthorised access is prevented.
• Access Controls: Only authorised personnel have access to your personal information, and they are trained in confidentiality.
• Regular Security Reviews: Our technology team regularly tests system security and identifies and resolves vulnerabilities.
• Data Minimisation Policy: We collect only the information that is necessary and delete it securely once it is no longer needed.

However, no one can guarantee complete security when transmitting information over the internet. We take every precaution, but a full guarantee of security cannot be given.

Sharing Information with Third Parties

84bd does not sell or rent your personal information to any third party. However, information may be shared in the following limited circumstances:

• Payment Processors: Payment service providers such as bKash, Nagad, Rocket, or banks may receive the necessary transaction information to complete deposit and withdrawal processes. This information is used solely to complete the transaction.
• Technology Service Providers: Technology partners who assist in operating our platform may receive limited information under contractual confidentiality terms.
• Legal Authorities: We may be required to provide information to the relevant authorities pursuant to a court order or valid legal demand.
• Fraud Prevention: Information may be shared with relevant agencies to prevent fraud or illegal activity.

Your information is not shared for any purpose other than those mentioned above without your prior consent.

Cookie Policy

The 84bd website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the functionality of our platform.

Types of cookies we use:

• Essential Cookies: These are necessary for the basic functionality of the platform, such as maintaining login sessions and security verification.
• Performance Cookies: These help us understand how users are using the site, which assists in improving the platform.
• Personalisation Cookies: These cookies are used to remember your preferences and language settings.

You can control cookies by changing your browser settings. However, disabling cookies may limit some features of the platform.

Data Retention Period

84bd retains your information only for as long as necessary. The retention period is determined based on the following:

• Account-related information is retained for as long as your account remains active.
• Financial transaction information is retained for a specified period in accordance with applicable legal requirements.
• Even after an account is closed, some information may be kept for a specified period due to legal obligations.
• Once the need for retention ends, we securely and permanently delete the information.

Your Rights

You have the following rights regarding your personal information, and 84bd fully supports these rights:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: If your information is incorrect or incomplete, you can request that it be corrected.
• Right to Erasure: In certain circumstances, you can request that your information be deleted, provided there are no legal obligations preventing this.
• Right to Object to Processing: In certain cases, you can object to the processing of your information.
• Right to Data Portability: You can receive your information in a structured format.
• Right to Withdraw Consent: Where information is processed on the basis of consent, you can withdraw that consent at any time.

To exercise these rights, please contact our support team. We will respond to your request within a reasonable time.

Protection of Minors' Information

84bd provides services only to those aged 21 or above. We do not collect or process the personal information of minors under any circumstances.

We verify age at the time of account registration. If we become aware that a minor is using our platform, that account will be closed immediately and any collected information will be deleted.

International Data Transfers

In some cases, your information may be processed or stored outside Bangladesh. In such cases, we ensure that:

• Transferred information remains protected in accordance with the standards of this privacy policy.
• Third-party service providers maintain adequate security measures.
• International data protection standards are followed.
• Data transfers are carried out within the applicable legal framework.

Policy Changes and Updates

84bd may update this privacy policy from time to time. If there are significant changes to the policy, we will inform you in the following ways:

• By publishing a notice on the website
• By sending a message to your registered email
• By showing a notification when you log in to the platform

If you continue to use our platform after the updated policy has been published, you will be considered to have consented to the updated policy. We recommend visiting this page regularly.

The effective date will change with each update, and this will be noted at the top of this page.

Complaint Resolution

If you have any privacy-related complaints or concerns, we welcome you to reach out. 84bd has a dedicated team that handles privacy-related matters.

When you contact us, we will review your matter and provide a resolution as quickly as possible. Your satisfaction is important to us and we are committed to always working with transparency.

For information on responsible gaming, visit our Responsible Gaming page, and for answers to general questions, visit the FAQ page.